Order Delivery and Processing Times

Production Times: 5/7 Business Days

Every order is custom-made and carefully produced to ensure the best possible result. Our team typically requires up to 5 business days to prepare and produce your personalized products.

This time allows us to carefully check every detail and maintain our quality standards throughout the production process. Since every order is unique and made specifically for you, processing times may occasionally vary depending on the product and order volume.

Shipping & Delivery

After the processing phase, your order will be ready for shipping. Shipping and delivery typically take around 3 business days, although delivery times may occasionally be longer depending on the destination, carrier, or other circumstances beyond our control.

We work with reliable shipping partners to ensure your order arrives safely and as quickly as possible. Once your order has been shipped, you will receive tracking information so you can follow your package throughout its journey.

What are Business Days?

Business days refer to the weekdays when businesses and institutions are open and operate regularly. They usually exclude holidays and weekends. For example, if you place an order on Friday, the count of business days will commence from the following Monday.

Haven’t Received Your Order?

If the tracking system indicates that your order has been delivered but you haven’t received it, we recommend following these steps:

  1. Check Everywhere: Thoroughly check around your home, including the garden, porch, and consider asking neighbors. Couriers sometimes leave packages in secure locations or with neighbors in your absence.
  2. Contact the Courier: If you haven’t received the package and the tracking information is unclear, directly contact the courier mentioned in your confirmation email for additional information on the delivery.
  3. Contact Us: If you’re unable to resolve the issue with the courier, or if the tracking information indicates that the item has been returned to us, send an email to info@thepickshouse.com providing details of your order. We may have received an incorrect shipping address, the delivery attempt might have been unsuccessful, or the courier may have lost the package.

We are here to assist you, and we will do our best to resolve any issues you may encounter during the delivery process.

Thank you for your understanding and cooperation.

Best Regards,
The Team at ThePicksHouse

Important Note: Non-Binding Timelines

It is essential to emphasize that the indicated processing and delivery times are estimates and are not binding. Factors such as product complexity or unforeseen circumstances may slightly affect the expected times. Nevertheless, we are committed to keeping you informed about any delays and making every effort to ensure that your order reaches its destination as quickly as possible.