FAQ - Questions and answers

What are the production times

Laverage lead time is 5 working days, but often we take less!

Is it possible to buy picks without graphics?

No, you can’t buy “clean” picks, but you can choose to buy monochrome picks with our logo or picks with our standard prints

Can I buy a single pick?

The minimum order is of two picks with the same print only front or back side

Are there discounts for big orders?

Of course, for quantities over 1000pcs contact us for a quote.

What kind of material is used for the picks?

For our picks we use celluloid, the most common material for making picks, characterized by a warm sound and a sweet attack; for some types of picks there are also various thicknesses available, from 0.46mm to 1.5mm. The printing is in HD with direct UV printing technology.

There's a guarantee?

Being customized material can not be returned with right of withdrawal, but we guarantee the quality of production and if there are problems we apply our reprint guarantee. We work to solve problems, our trustpilot reviews speak for themselves, the quality of ThePicksHouse is not a problem.

Is it possible to cancel my order?

The customized order can be cancelled within 24 hours. After this time the product is in processing and the procedure cannot be interrupted.

I have to get my picks fast how can I do that?

If you are in a hurry to receive the material contact us, we will try to find a solution to make you happy.

We use the best couriers on the market : SDA, TNT, UPS, Poste Italiane.

On the shipping page I would find your alternatives in detail.

Will my custom graphics remain in your archive for any subsequent orders?

We keep all customizations for some time on our servers. But we recommend saving the material used to speed up the new reprint.

I don't have a logo or a photo, but I would like to personalize my pick anyway.

Don’t worry, our configurator will allow you to choose between hundreds of clip arts and writings in different formats and fonts..